Privacy Policy

This Privacy Policy describes how ZenHome ("we", "us", or "our"), operated by Mamilo LLC, collects, uses, and discloses your personal information when you visit or make a purchase from shopzenhome.com (the "Site").

1. Information We Collect

Information you give us directly:

  • Name, email address, postal address, phone number
  • Payment information (processed securely by our payment providers — we do not store your full card details)
  • Order history and purchase preferences
  • Any information you provide when contacting customer support

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent on the Site, referring website
  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping and customer service
  • Communicate with you about your order, account, or promotions (where you have opted in)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud or unauthorised transactions
  • Comply with legal obligations
  • Run advertising campaigns, including through Meta (Facebook/Instagram) Pixel and similar tools, to measure ad performance and show you relevant ads

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers: payment processors (e.g., Shopify Payments, PayPal), shipping carriers, email service providers, and IT/hosting providers, solely to help us operate our business
  • Advertising partners: Meta (Facebook/Instagram) and similar platforms, to run and measure advertising campaigns. These partners may use cookies and similar technologies as described in their own privacy policies
  • Legal authorities: where required by law, regulation, legal process, or governmental request
  • Business transfers: if ZenHome/Mamilo LLC is involved in a merger, acquisition, or sale of assets

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order and transaction records are typically retained for 6 years to comply with tax and accounting obligations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart contents and login session active
  • Understand how visitors use our Site
  • Measure and improve the performance of our advertising, including via the Meta Pixel

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Site, such as the shopping cart.

6. Your Rights

If you are in the UK or EU (UK GDPR / EU GDPR): You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority

To exercise any of these rights, contact us at the email address below.

7. Complaints Process

If you have a concern about how we have handled your personal data, please contact us first at info@shopzenhome.com with details of your complaint. We aim to acknowledge complaints within 30 days and will inform you of the outcome once our review is complete.

8. Data Security

We use commercially reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at Email: info@shopzenhome.com