Term Of Service

Welcome to ZenHome (shopzenhome.com), operated by Mamilo LLC ("we", "us", "our"). By accessing or using our Site, or by placing an order, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Site.

1. About Us

ZenHome is a trading name of Mamilo LLC, a company registered in the United States. References to "ZenHome," "we," "us," or "our" refer to Mamilo LLC.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order on this Site. By placing an order, you confirm that you meet this requirement.

3. Products and Descriptions

We make every effort to display our products and their features, materials, and benefits as accurately as possible. However:

  • Colours and appearance may vary slightly depending on your device's display settings
  • We reserve the right to limit quantities, discontinue products, or correct errors in product descriptions or pricing at any time, including after an order has been submitted

4. Pricing and Payment

  • All prices are listed in GBP (£) unless otherwise stated, and are inclusive of applicable taxes unless noted otherwise
  • We reserve the right to change prices at any time without prior notice, though changes will not affect orders already confirmed
  • Payment must be made in full at the time of ordering via the payment methods available at checkout
  • We use third-party payment processors (e.g., Shopify Payments, PayPal). We do not store your full payment card details

5. Order Acceptance

Your order is an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If we decline your order after payment has been taken, you will receive a full refund.

6. Shipping and Delivery

Please refer to our [Shipping & Delivery Policy] for estimated delivery times and shipping costs. Delivery times are estimates only and not guaranteed. We are not liable for delays caused by couriers, customs, or circumstances beyond our reasonable control.

7. Returns, Refunds, and Our Guarantee

We offer a 30-Day Money Back Guarantee as described on our Site. Please refer to our [Return & Refund Policy] for full details on how to initiate a return or refund.

If you are a UK consumer, you retain your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including the right to cancel most online orders within 14 days of receipt for a full refund. Nothing in these Terms limits those statutory rights.

8. Product Use and Limitation of Liability

Our products are intended for normal household kitchen use as described on the product packaging and Site. To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products
  • Our total liability for any claim relating to a product shall not exceed the amount you paid for that product
  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law

9. Intellectual Property

All content on this Site, including text, graphics, logos, images, and product designs, is the property of Mamilo LLC or its licensors and is protected by copyright and trademark laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written consent.

10. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to gain unauthorised access to our systems or interfere with the Site's operation
  • Submit false or misleading information when placing an order

11. Third-Party Links and Services

Our Site may link to third-party websites or use third-party services (such as payment processors and shipping carriers). We are not responsible for the content, policies, or practices of any third party.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@shopzenhome.com